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The Future of CX is AI

Forbes predicts that by 2025 an estimated 95% of customer interactions will be supported by AI technology. Google has even......

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The Learning Before Machine Learning

The rise of Machine Learning (ML) has the potential to dramatically impact how business as we know it operates. It is a vast and rapidly developing field – and still a new concept for most. ML, as a subset of artificial intelligence, can learn and ...

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